At Let’s Catch Upp, we carefully pack every order to ensure your favourite décor pieces reach you safely and securely. Please read our Shipping Policy for information about order processing, delivery, and shipping.
1. Order Processing
Once your order is successfully placed and payment is confirmed, we begin processing it.
Orders are generally processed within [1–3 business days]. Processing times may be longer during weekends, holidays, sales, or promotional periods.
You will receive an order confirmation after your purchase and shipping information once your order has been dispatched.
2. Delivery Time
After dispatch, orders are generally delivered within [3–7 business days], depending on your delivery location.
Delivery timelines are estimates and may vary due to:
- Location and serviceability
- Courier availability
- Weather conditions
- Public holidays
- High-demand periods
- Unforeseen transportation delays
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may also offer free shipping on selected orders, products, locations, or promotional periods. Any applicable offer will be clearly mentioned on the website.
4. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through your registered email address, phone number, or other available communication method.
You can use the tracking information to monitor your shipment status.
5. Delivery Address
Please make sure your shipping address, phone number, and other contact details are accurate before completing your order.
Let’s Catch Upp may not be responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
If an order is returned to us because of an incorrect address, unsuccessful delivery attempts, or failure to receive the package, additional shipping charges may apply for re-delivery, where applicable.
6. Delayed Deliveries
While we aim to deliver all orders within the estimated timeframe, some delays may occur due to circumstances outside our control.
These may include severe weather, courier disruptions, transportation issues, public holidays, or other unforeseen events.
If your order appears significantly delayed, please contact our support team and we will assist you in checking the shipment status.
7. Damaged Packages
We take care when packing your order. However, if your package arrives visibly damaged, please take photographs of the package before opening it.
If the product inside is damaged, contact us within 48 hours of delivery and provide:
- Order number
- Photos of the outer packaging
- Photos of the damaged product
- Unboxing video, if available
This will help us investigate the issue and provide an appropriate resolution under our Refund & Return Policy.
8. Incorrect or Missing Items
If you receive an incorrect product or an item is missing from your order, please contact us within 48 hours of delivery with your order details and supporting photographs/videos.
After verification, we will work to provide an appropriate resolution.
9. International Shipping
Currently, we ship to [India only / selected international locations].
If international shipping is available, applicable customs duties, taxes, or other charges may be the responsibility of the customer unless otherwise stated at checkout.
10. Contact Us
For questions regarding your shipment or delivery, please contact us:
Let’s Catch Upp
Email: letscatchupp.lcu@gmail.com