At Let’s Catch Upp, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we’re here to help with a return, replacement, or refund in accordance with the policy below.

1. Eligibility for Returns

A product may be eligible for return or replacement if:

  • You received a damaged or defective product.
  • You received an incorrect product.
  • The product received is significantly different from the product ordered.
  • The product meets the applicable return conditions mentioned on our website.

Products must generally be unused, in their original condition, and accompanied by the original packaging and order details.

2. Damaged Products

Please inspect your package when it arrives.

If your product is damaged during delivery, please contact us within 48 hours of delivery with:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A short unboxing video, where available

This information helps us assess the issue and process your request quickly.

3. Incorrect Products

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or provide another appropriate resolution.

4. Non-Returnable Products

Certain products may not be eligible for return due to their nature, including products that are:

  • Used, altered, or damaged after delivery
  • Missing original packaging
  • Damaged due to improper handling or use
  • Custom-made or personalized, unless defective or incorrectly supplied

Any category-specific exclusions will be clearly communicated on the relevant product page.

5. Refunds

Once your return or refund request has been reviewed and approved, we will initiate the applicable refund.

Refunds will generally be processed to the original payment method used for the purchase.

The time taken for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

6. Replacement

Where applicable, we may offer a replacement instead of a refund.

Replacement availability will depend on product stock. If the same product is unavailable, we may provide an alternative resolution where applicable.

7. Return Shipping

For approved returns caused by a damaged, defective, or incorrect product, Let’s Catch Upp may arrange or reimburse return shipping, subject to verification.

For other types of returns, shipping charges may be non-refundable or may be borne by the customer, depending on the applicable return conditions.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may no longer be possible. Any applicable refund will be handled according to the order status and our cancellation terms.

9. Refund Exceptions

Refunds may not be provided where:

  • The product has been used or intentionally damaged.
  • The issue resulted from incorrect handling or care.
  • The return request is submitted outside the applicable return period.
  • Required information or evidence is not provided.
  • The product does not meet the applicable return conditions

Contact Us

Let’s Catch Upp
Email: letscatchupp.lcu@gmail.com

We aim to make every purchase a smooth and enjoyable experience and will do our best to resolve genuine product or order issues fairly and promptly.

Let’s Catch Upp

Beautiful décor, delivered with care. ✨